When the 2.5 update became available, we experienced something that we haven’t experienced before, and therefore did not anticipate – around 20% of previously inactive users came back to MoneyWiz after the announcement. Since all that happened in a very short interval of time, SYNCbits experienced huge overload. We’ve just completed mitigating it and now I can gladly say that we’ve doubled the performance across ALL SYNCbits systems to handle the extra traffic.
If you had issues with SYNCbits earlier today (like something not syncing, being unable to login etc), please just try again and it must work as expected. The good news is that from now on, we expect SYNCbits to also work much much faster.
If you still have SYNCbits issues, please start MoneyWiz on all your devices and give it at least least 2 sync cycles (i.e. up to 1 minute). If that didn’t fix it, then email our support and they will help you right away. Don’t worry, no data is lost! We only had system overload, not system failure.
As for the 2.5 update, we’d first like to thank all of you for your feedback. Based on it, we’ve discovered several issues that we’ll address immediately. The most popular of them being:
- Some users experience issues with Budgets and Reports showing weird values.
- Fingerprint recognition on Android stopped working.
These two and other smaller issues that were reported will be fixed in update 2.5.1 which we aim to release within the next 36 hours. Please notice that Apple may take longer to approve it, so anyone who uses MoneyWiz downloaded from the AppStore may need to wait a little longer. MoneyWiz for Windows, Android and Mac via our website will be updated within 36 hours though.
In the meantime there is no need for you to do anything if you are experiencing the budgets or reports issue. Just install the 2.5.1 update when it arrives and everything will be back to normal.
If you have a different issue please report it to our support.